DME Direct Services builds the full patient pipeline for durable medical equipment companies: from the first inquiry, to the signed physician order, to a patient who is ready for delivery.
Every patient moves through the same documented steps
Product lines we market
Orthopedic braces CGMs and diabetic supplies CPAP and sleep Mobility and power chairs Hospital beds Wound care Breast pumps CompressionMost agencies treat DME like any other ecommerce store. They hand you names and phone numbers, and your team is left chasing people who were never going to qualify. These are the three leaks we see most often.
A patient who wants a brace but has no treating provider, or whose plan does not cover the item, costs you staff time and never ships.
What we do: qualify for coverage and provider relationship before a lead ever reaches your team.
Patients asking about equipment are often comparing several suppliers. If nobody calls back the same day, the order usually goes to whoever did.
What we do: fast first contact through our intake team, with clear handoff rules to yours.
Missing signatures, incomplete notes and expired orders are where many DME claims quietly die, long after the marketing spend is gone.
What we do: track every file to a complete physician order, so marketing ends in a deliverable patient.
Use one service or all four. Each one is built around how DME suppliers actually get paid.
Patients who asked to hear from a supplier, matched to the product lines and states you serve.
Steady referral sources are the most reliable growth channel in DME. We help you build them.
Show up when patients and caregivers search for equipment in your area, and convert the visit.
A trained team that answers fast, collects what your billing team needs, and keeps files moving.
A clear onboarding so you know exactly what is happening and what it costs.
We look at your product lines, payer mix, current lead sources and where patients are dropping out today.
We agree on target products, states, qualification rules and how leads and files reach your team.
Campaigns, outreach and intake go live together, so new patients are contacted within hours.
Weekly reporting on qualified patients, signed orders and cost per delivery. We cut what does not work.
Three sample scenarios showing the numbers we track and report on every week.
more signed physician orders per month
lower cost per delivered patient
new active referral sources
Sample scenarios for illustration only. They are not results from specific clients, and outcomes vary by product line, market and payer mix.
DME is one of the most closely watched corners of healthcare. Every campaign we run is designed with that in mind, and we are happy to walk your compliance counsel through how we work before you sign anything.
Talk to us about your programPatients opt in before they are contacted, and consent records are kept with each inquiry for calls and texts.
Patient details are shared only with the supplier serving that patient, through access controlled channels.
We never push products on patients. Orders come from the patient's own treating provider based on medical need.
We structure pricing and services so they can be reviewed against federal and state healthcare rules before launch.
Owner led companies that need a steady flow of patients without hiring a full marketing team.
Multi location businesses expanding into new states or adding new product lines.
Retail and specialty pharmacies growing their equipment and supplies revenue.
Recently accredited companies that need their first referral sources and patient volume.
Yes. Durable medical equipment, orthotics, prosthetics and medical supplies is the only industry we serve. That focus is what lets us build campaigns around coverage rules and physician orders instead of generic clicks.
Orthopedic braces, CGMs and diabetic supplies, CPAP and sleep, mobility equipment, hospital beds, wound care, breast pumps and compression. If your line is not listed, ask us. We will tell you honestly whether we can help.
Yes. Many suppliers start with intake or referral outreach and add patient campaigns later. Every service works on its own and gets stronger when combined.
Patients opt in before anyone contacts them, consent is recorded with each inquiry, and patient information is only shared with the supplier serving that patient. We will walk you and your counsel through the full process during onboarding.
No. We work month to month after a short setup period. We would rather keep you because the numbers work.
Most programs go live within two to three weeks of the pipeline review, depending on how many product lines and states are included.
Tell us about your business. We will come back within one business day with where we think your patient pipeline is leaking and how we would fix it.